Refund Policy

Overview

Because ChequePot is a digitally delivered software service, subscriptions are fulfilled immediately upon payment. Refunds are therefore limited and subject to the conditions described in this policy. Please read this policy carefully before subscribing.

This Refund Policy is incorporated into and should be read alongside our Terms & Conditions. In the event of any conflict between these two documents, this Refund Policy governs.

Eligibility for a Refund

A refund may be granted only if both of the following conditions are met:

1. Your refund request is submitted within 7 calendar days of the subscription purchase date; and
2. You are experiencing a verifiable technical failure that prevents the Service from printing cheques correctly on your printer despite making a reasonable effort to configure your setup — meaning the problem lies with an incompatibility between ChequePot and your printer, not with user error or an unsupported configuration that could have been identified before subscribing.

Dissatisfaction with features, a change of mind, or failure to test the Service before subscribing do not constitute grounds for a refund.

Refund Request Period

Refund requests must be submitted within 7 (seven) calendar days from the date on which your subscription was purchased. The clock starts on the date of purchase, regardless of when you first log in or begin using the Service.

We recommend testing the cheque-printing functionality as early as possible after subscribing — ideally on the same day — so that any printer compatibility issues can be identified and reported within the refund window.

User Responsibility

ChequePot is a web-based platform compatible with most standard office printers — laser, inkjet, deskjet, and all-in-one models. However, given the vast number of printer makes, models, driver versions, and operating systems in use worldwide, it is not possible for us to guarantee compatibility with every printer configuration.

It is the subscriber's responsibility to:

• Test the cheque-printing functionality promptly after subscribing.
• Verify that printed cheques are accurate, legible, and positioned correctly on the cheque paper.
• Consult our help documentation or contact support if initial attempts produce unexpected results.
• Confirm printer driver settings and browser print settings before concluding that the issue is a platform incompatibility.

How to Request a Refund

To initiate a refund, contact us through any of the following channels within the 7-day window:

• WhatsApp (preferred — fastest response): Available on our website
• Email: support@chequepot.com
• Live chat: Available on chequepot.com

Your refund request must include the following information:

1. Your registered email address.
2. The exact date of your subscription purchase.
3. A clear description of the technical issue you are experiencing (e.g., misaligned printing, incorrect amount rendering, printer not detected).
4. Screenshots or photos of the incorrect print output, where possible.
5. The make and model of your printer.

We will review your request and respond within 2–3 business days. We may request additional information or ask you to try specific troubleshooting steps before approving a refund.

Processing Timeline

Once your refund request has been reviewed and approved, the refund will be processed within 7–10 business days. Actual credit to your account may take additional time depending on your bank or payment provider.

We will confirm the approved refund amount and the payment method being used before processing.

Refund Payment Method

India (Domestic Subscribers)

Refunds to subscribers in India are processed via:

• UPI transfer (preferred — fastest method)
• IMPS or NEFT bank transfer

To receive your refund, please share one of the following with us when making your request:

• Your UPI ID, or
• Your UPI QR code (screenshot), or
• Bank account number, IFSC code, and account holder name

International Subscribers (Outside India)

Refunds for subscribers outside India are processed via international bank transfer (SWIFT/wire transfer). Please provide the following when requesting your refund:

• Bank account number
• SWIFT / BIC code
• IBAN (if applicable)
• Account holder name and bank address

Deductions & Charges

The refunded amount will be the subscription price paid, minus the following deductions:

• Payment gateway processing fees charged by the original payment provider (CCAvenue, PayU, Instamojo, or PayPal) — these are non-recoverable from the processor.
• Bank transfer charges applicable to the refund transaction (particularly for international SWIFT transfers).
• Any taxes or government levies that were applied at the time of purchase and cannot be reversed.

We do not charge any administrative fee for processing refunds. The deductions listed above reflect costs imposed by third-party processors and are beyond our control.

The net refund amount will be confirmed to you in writing before the refund is processed.

Non-Refundable Situations

A refund will not be issued in any of the following circumstances:

• The refund request is submitted more than 7 calendar days after the subscription purchase date.
• Cheques have printed successfully and the Service is functioning as described — you simply no longer wish to use it.
• The printing issue is caused by your printer hardware, printer driver, network connection, browser settings, or operating system — and not by ChequePot's platform itself.
• You subscribed without first verifying whether the free or trial features met your requirements.
• Your account has been suspended or terminated due to a violation of our Terms & Conditions.
• You have initiated a chargeback or payment dispute with your bank or card provider without first contacting us to request a refund through this policy. Initiating a chargeback bypasses our process and may result in permanent suspension of your account.
• Partial subscriptions or partial periods of use — refunds are not available on a pro-rated basis.

Contact Us

For all refund queries and requests:

Please include your registered email address, subscription date, and details of the issue in your first message to help us resolve your request as quickly as possible.

Postal address: ChequePot.com, A/604, Sanskar Residency, Ahmedabad, Gujarat 382481, India